Vonigo Pay - How to Refund a Payment
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This article explains how to refund a total and partial refund payment via Vonigo Pay.
In this article:
Overview
The refund feature allows you to refund a completed payment on certain conditions put forward. It can be processed as a total refund or partial refund.
- Refunds can be processed via Vonigo only for online and credit card payments.
- Refunds can be processed via Vonigo only if the payment shows the status as Paid Online.
- If the payment shows the status as Completed, please reach out to Vonigo Support for steps to refund the payment.
Process a Total Refund
To refund a payment, refer to the steps below.
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On your homepage, locate Invoices.
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You will be directed to the Invoice screen. Open the relevant Invoice for the payment that has to be refunded.
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Click the Payment tab on the top right part of the invoice.
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On the Payments page, click on Vonigo Payments on the right-side panel below the REFUND VIA menu.
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Click VOID OR REFUND to proceed.
Note: This feature only applies to payments with Paid Online status.
Process a Partial Refund
It is also possible to refund a partial part of the total payment. Take the steps outlined below.
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On the Payment page, please press Edit.
Note: This is available only for online payments and payments made via credit cards.
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In this example, a customer has been charged $3592.00 and has to be refunded $1592.00. Change the amount on the Payment Amount field to $2000.00 (3592 minus 1592=2000).
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Click on the UPDATE button.
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A prompt box will appear with a message - 'You changed the amount to less than the amount paid. Do you want to continue to refund the amount?'-. Click OK to continue the partial refund process.