Vonigo Pay - Refund - Total and Partial
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This article explains how to process refunds - total and partial - via Vonigo Pay.
In this article:
Overview
The refund feature allows for a refund of processed payments under certain conditions. It can be processed as a total refund or a partial refund.
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Refunds can be processed via Vonigo only for online and credit card payments.
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A total refund can be processed when the payment shows the status as Paid Online and Completed.
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Partial Refund can be processed only if the payment shows the status as - Paid Online.
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For a partial refund, if the payment shows the status as - Completed, please contact Vonigo Support (support@vonigo.com) to re-open the payment and process a partial refund using the steps listed below.
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The refund feature is available in Vonigo for online and credit card payments, as long as the refund is also done online by the same payment method (online via the same credit card).
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The amount refunded for a transaction is the amount paid by the customer; the transaction fee is not refunded.
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A refund that is processed online carries its own transaction fee.
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A refund can take 3-5 business days to be processed.
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In case the payment is a deposit, it may not be linked to an invoice. In such cases, the payment record can be accessed from the customer’s account.
Process a Total Refund
To process a total refund, please take a look at the steps listed below.
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On your homepage, locate Invoices > Select an Invoice > Payment.
- On the Payment page, click on VonigoPayments under Refund Via from the right side panel.
- The refund interface will be displayed.
- Verify details and click Void or Refund to proceed.
- Total refund will be processed.
Note: A total refund can still be processed if the payment shows the status as - Completed and has already been synced to QuickBooks. However, the franchise will have to make the change in QuickBooks to reflect the refunded payment.
Process a Partial Refund
Partial refund can also be processed via Vonigo Pay.
Note:
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Ensure the status is set to - Paid Online - on the Payment page to process partial refund. If the status shows as - Completed - reach out to support@vonigo.com to request status change to - Paid Online.
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If the payment has already been synced to QuickBooks, the franchise will have to make the change in QuickBooks (after partial refund has been processed) to reflect the partially refunded payment.
To process a partial refund, please take a look at the steps listed below.
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On the Payment page, click - Edit (in blue text).
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Edit the payment amount to reflect the changed amount. For example, if the original payment was processed for $150.00, and $50.00 is to be refunded, edit the payment amount to $100.00 (Amount charged minus Amount to be refunded i.e. 150–50=100)
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Click on the UPDATE button.
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A prompt box will appear. Click OK to continue the partial refund process.
- Partial refund will be processed.