Vonigo Help Articles

Articles in this section

Troubleshooting - Clear Cookies and Cache
Follow

 

If you experience any issues with performance when using Vonigo on a browser, clearing the cache and cookies may help resolve these issues.

In this article

Before you begin

To isolate the issue, try to use another browser to see if the issue persists. If everything is fine, then proceed with clearing the cache and cookies in your primary browser.

Note: Perform backup for any important passwords saved in your browser before performing this step.

 

Desktop Safari

  • Open Safari > Click Preferences from the dropdown menu.

  • Click Advanced > Check Show Develop menu in menu bar box > Close the Preferences menu.

mceclip0.png

  • Click Develop > Empty Caches.

mceclip1.png

Desktop Chrome

  • Open Chrome.
  • Press Ctrl+Shift+Del

  • From the Time Range drop-down menu, please select All time.

  • Check the Cached images and files box ONLY.

  • Click Clear data.

mceclip2.png

  • Restart Chrome and navigate to Vonigo.

Desktop Firefox

  • Open Firefox.

  • Press Ctrl+Shift+Del

  • From the Time range to clear drop-down menu, select Everything.

  • Check the Cookies and Cache boxes ONLY.

  • Click OK.

mceclip3.png

  • Restart Firefox and navigate to Vonigo.

Mobile Safari

  • Go to Settings > Safari.
  • Tap Clear History and Website Data.
  • Tap Clear History and Data again.
  • Restart Safari and navigate to Vonigo.

mceclip1.png

Mobile Chrome for iOS

  • Tap the meatball icon at the bottom right corner.
  • Tap Settings.
  • Tap Privacy.
  • From the Time Range drop-down menu, select All time.
  • Check the Cached images and files and Cookies, Site Data boxes ONLY.
  • Tap Clear Browsing Data.
  • Tap Clear Browsing Data again.
  • Restart Chrome and navigate to Vonigo.

mceclip4.png

mceclip5.png

 

Mobile Firefox for iOS

  •  Tap the hamburger icon at the bottom right corner.
Note: If the kebab icon does not appear, tap <
  • Tap Settings.
  • Tap Data Management.
  • Enable Cache and Cookies toggles > Clear Private Data > OK.
Note: if you don't want to delete other data, ensure that you enable Cookies and Cache toggles ONLY.
  • Restart Firefox and navigate to Vonigo.

mceclip2.pngmceclip3.png

 

Mobile Chrome for Android

  • Tap the kebab icon at the top right corner.
  • Tap Settings.
  • Tap Privacy and Security.
  • Tap Clear browsing data.
  • From the Time Range drop-down menu, select All time.
  • Check the Cached images and files and Cookies, Site Data boxes ONLY.
  • Tap Clear data.
  • Restart Chrome and navigate to Vonigo.

 Mobile Firefox for Android

  • Tap the kebab icon at the bottom right corner.
Note: If the kebab icon does not appear, tap <
  •  Tap Settings.
  • Tap Delete browsing data.
  • Check Cache and Cookies boxes > Clear Private Data > OK.
Note: if you don't want to delete other data, ensure that you can check Cookies and Cached images and files boxes ONLY.
  • Restart Firefox and navigate to Vonigo.

mceclip0.png

 

References

What happens after you clear this information

After you clear cache and cookies:

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.

  • At first, opening Vonigo website may seem slower because content, like images, needs to load again.

 

 

 

 

Related articles

Contact Us

Submit Your Request
TOLL FREE
1.855.820.8001