Troubleshooting - QuickBooks - Errors
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This article provides the various types of errors that can arise when exporting records from Vonigo to QuickBooks or during the integration process between Vonigo and QuickBooks and QuickBooks Web Connector and how to resolve them.
In this article:
- Check the Most Recent Error
- Check the List of Errors that occurred in the Vonigo Log
- QuickBooks Online Errors and Resolutions
- Connection to QuickBooks Online Company Failed
- QuickBooks Common ERROR: Invoice 407 Skipped
- QuickBooks Common ERROR: Invoice 901795 Skipped
- QuickBooks Customer Failed: XXX-6240
- QuickBooks 9999 Customer Failed: XXX-10000
- QuickBooks 9999: Customer Failed: [Customer Name] - 6000 Multi-Currency
- QuickBooks 9999: Customer Failed: [Customer Name] - 6000 Business Validation Error
- QuickBooks Business Validation Error: Were Sorry, QuickBooks encountered an error while calculating tax
- QuickBooks Business Validation Error: The Account associated with this product or service has been deleted
- QuickBooks Accounts failed: XXX - 6000|Business Validation Error: Please make the parent account active first
- QuickBooks Accounts failed: XXX- 6000|Business Validation Error: At least one inventory item uses this account, so the category type must be Income, and the detail type must be Sales of Product Income
- QuickBooks Error Accounts Failed: XXX-6000|Business Validation Error: Another account is already using this number
- QuickBooks Error 6000 Accounts Failed: Undeposited Funds
- QuickBooks Dividing Date or Closing Date
- QuickBooks Duplicate Document Number
- QuickBooks The accounting period has closed and the account books cannot be updated through the QBO Services API
- QuickBooks Error you can't use XXX because XXX already exists
- QuickBooks Error An attempt was made to modify the account(s) for item Service List
- QuickBooks Object Not Found: Something you're trying to use has been made inactive
- QuickBooks - This transaction has been deposited
- QuickBooks Desktop Error and Resolutions
- QuickBooks The name "e; Fin Chg" of the list element is already in use
- QuickBooks One or more of the stored QBO references is no longer valid
- QuickBooks Stale Object Error
- QuickBooks Custom transaction numbers required in QuickBooks
- QuickBooks Tax setup mismatch errors(HST)
- QuickBooks Tax setup mismatch errors(TPS/TVQ)
- QuickBooks Invalid Reference ID
- Troubleshooting - QuickBooks - 2500 - BadRequest. Details: Invalid Reference Id: The account you are trying to use has been deleted
- Troubleshooting - QuickBooks - Invalid Reference Id: Product/Service assigned to this transaction has been deleted
- Troubleshooting - QuickBooks - Invalid Reference Id: Customer assigned to this transaction has been deleted
- Troubleshooting - QuickBooks - 2500 - BadRequest. Details: Invalid Reference Id: The account assigned to this transaction has been deleted. Before you can modify this transaction, you must restore XXX (deleted)
- QuickBooks Web Connector Errors and Resolutions
Check the Most Recent Error
To check the most recent error:
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Click Business Unit
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Look in the Accounting Settings section
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The most recent error is displayed under the Export to QuickBooks function.
Check the list of Errors that occurred in the Vonigo Log
To check the list of errors that occurred in the Vonigo Log:
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Click the Business Unit section
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Look in the Accounting Settings section
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Under the Export to QuickBooks function, click View Log.
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To see errors in the open log, use Ctrl+F and enter "Error" in the open log.
Tips: If many occurrences of errors are found, proceed to the next. Take note of the stated error messages and search this article for resolutions
QuickBooks Online Errors and Resolutions
Connection to QuickBooks Online Company Failed
Cannot get an XML string value from token type 'StartObject'. Path '@fault', line 1, position 49.
This QuickBooks error indicates that the connection to QuickBooks Online Company was unsuccessful.
Solution: Connect using a Master Administrator or Company Administrator
Type of Users:
- Master Administrator - Typically the person who created the company file.
- Company Administrator - User that has access to all areas of the company file. The Master Administrator can also grant this user access to the company's subscriptions and billing information.
- Reports Only (QuickBooks Online's Read-Only access) - These users have read-only access to all reports (except Audit Log and Payroll Reports). They can create a group of reports, memorize a report, and drill down as far as transaction reports but they don't have the ability to view the actual transaction. This user is only available in QuickBooks Online Plus.
- Time Tracking Only - These users can only see timesheets and time reports for themselves. They don't have access to other areas of the company file.
- Accounting Firms - You can invite up to two accountants/accounting firms to have access to your company file.
- Regular/Custom Users - You can specify the areas of the company file this user can access (Limited to certain options). You can also specify certain administrative rights for this type of users such as user management, the ability to edit company information, and control over subscription & billing information
QuickBooks Common ERROR: Invoice 407 skipped
QuickBooks Status: ERROR: Invoice 407 Skipped
QuickBooks ERROR: Invoice 407 Skipped
This error message means that QuickBooks taxes are not enabled.
Solution: You must ensure that taxes have been enabled in QuickBooks.
You can check the link below for further information and details regarding this error.
QuickBooks Common ERROR: Invoice 901795 Skipped
QuickBooks Status: ERROR: Invoice 901795 Skipped
QuickBooks ERROR: Invoice 901795 Skipped
This error message indicates that all the Work Orders must not have the same discount. If you using a percent-based discount. All the Work Orders must have the same discount.
Solution: You must ensure that each work order is discounted by the same percentage or calculate dollar discounts. Because an invoice in QBO can only contain a 1% discount. Click the link below for additional information and specifics about this problem here.
QuickBooks Customer Failed: XXX-6240
QuickBooks Status: Customer Failed: XXX-6240
Customers failed: XXX- 6240|The name supplied already exists. : Another customer, supplier, or employee is already using this name. Please use a different name.
This QuickBooks Online error indicates that the name of the Customer is already in use. The most likely cause is that the name matches the name of a supplier (vendor) in QuickBooks.
Two possible solutions are:
- Change the name of the account in Vonigo
- Change the name of the vendor(supplier) in QBO.
For further information and details regarding this error, please refer to this link below:
QuickBooks 9999 Customer Failed: XXX-10000
QuickBooks 9999: Customer Failed: XXX-10000
Troubleshooting - QuickBooks - 9999 - Customers failed: XXX - 10000|System Failure Error: java.lang.NumberFormatException: For input string: "XXXXXXXXX-XXXXXXXXXX" XXX - 2030|Id should be a valid number. Supplied value:XXXXXXXXXX-XXXXXXXXXX
This QuickBooks error message shows that it is not a valid number. It should be a valid number.
Solution: Please refer to the link here for more information and details to resolve the error.
QuickBooks 9999: Customer Failed: [Customer Name] - 6000 Multi-Currency
QuickBooks 9999: Customer Failed: [Customer Name] - 6000 Multi-Currency
Troubleshooting - QuickBooks - 9999 - Customers failed: [Customer Name]- 6000Multi-Currencydation Error: Multi-Currency should be enabled to perform this operation
This happens when the home currency in QBO does not match the currency associated with the customer's country (in Vonigo, we use the customer's country as a proxy for the currency).
There are three possible scenarios.
Scenario: The home currency in QuickBooks Online is incorrect.
Solution: Change the home currency here.
Scenario: The home currency is correct, but the country of the customer is incorrect.
Solution: Change the country of the customer:
- Click on Accounts
- Click the Customer account that you want to edit
- Under the General Details, click on Edit in the General
- On the Country section, under Edit Details select the country that you want to edit
- Click Update to save the country
Scenario: The home currency is correct, and the country of the customer is correct.
Solution: Enable multi-currency in QuickBooks Online here. Note that if you enable multi-currency, you can no longer change the home currency. There are also QuickBooks Online features that will no longer work with multi-currency enabled.
Additionally, please refer to the link here for additional information and specifics regarding how to resolve the error.
QuickBooks 9999: Customer Failed: [Customer Name] - 6000 Business Validation Error
QuickBooks 9999: Customer Failed: [Customer Name] - 6000 Business Validation Error
Troubleshooting - QuickBooks - 9999 - Customers failed: [Customer Name]- 6000|Business Validation Error: You cannot modify a list element that has been deleted.
This QuickBooks error indicates that the client, who was previously synchronized with QuickBooks Online, has been deleted from QuickBooks Online.
Solutions:
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Restore the deleted customer in QBO. Please refer to this link here
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Change the name of the customer (account) in Vonigo, which will create a new customer record in QBO.
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Contact Vonigo Customer Success Team to clear out the stale data.
QuickBooks Business Validation Error: Were Sorry, QuickBooks encountered an error while calculating tax
QuickBooks Business Validation Error: Were Sorry, QuickBooks encountered an error while calculating tax
Troubleshooting - QuickBooks - Business Validation Error: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.
Note: There are many different Business Validation errors, and the error message should include some wording about re-entering the product/service item for this article to be applied.
This QuickBooks error indicates that the service item in the invoice, sales receipt, or quote has been set up as taxable in QuickBooks, but tax is not being charged in Vonigo.
Solutions:
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If tax should be charged, the configuration needs to be changed in Vonigo so that taxes are included in the transaction.
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If the service item should not be taxed, the taxable status needs to be changed to non-taxable in QuickBooks
QuickBooks Business Validation Error: The Account associated with this product or service has been deleted
QuickBooks Business Validation Error: The Account associated with this product or service has been deleted
Troubleshooting - QuickBooks - Business Validation Error: The account associated with this product or service has been deleted. Please undelete first or pick another one.
This QuickBooks error indicates that the COA account for the synchronized service item has been deleted from QuickBooks.
There are 2 possible solutions:
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Go into QuickBooks and make the deleted account active again.
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Change the name of the account in Vonigo so that there is no longer a conflict.
Troubleshooting - QuickBooks - Accounts failed: XXX - 6000|Business Validation Error: Please make the parent account active first
Troubleshooting - QuickBooks - Accounts failed: XXX - 6000|Business Validation Error: Please make the parent account active first
Troubleshooting - QuickBooks - Accounts failed: XXX - 6000|Business Validation Error: Please make the parent account active first. Then you can make this sub-account active.
This QuickBooks error occurs when an account is trying to sync from Vonigo to QuickBooks Online, but the parent account information stored in Vonigo is stale, or the parent account is inactive in QuickBooks Online.
Solution: Check to see if the parent account is active in QuickBooks Online. if it is inactive, make the parent account active in QuickBooks Online. To make the parent account active, please refer to this link here.
QuickBooks Accounts failed: XXX- 6000|Business Validation Error: At least one inventory item uses this account, so the category type must be Income, and the detail type must be Sales of Product Income
Troubleshooting - QuickBooks - Accounts failed: XXX- 6000|Business Validation Error: At least one inventory item uses this account, so the category type must be Income, and the detail type must be Sales of Product Income
Troubleshooting - QuickBooks - Accounts failed: XXX- 6000|Business Validation Error: At least one inventory item uses this account, so the category type must be Income, and the detail type must be Sales of Product Income
This QuickBooks error message indicates that a Vonigo COA Account is set up incorrectly.
Solutions:
- Change the type of the item from Inventory to Service.
- Change the detail type of the account XXX to Sales of Product Income.
QuickBooks Error Accounts Failed: XXX-600|Business Validation Error: Another account is already using this number
Troubleshooting - QuickBooks - Accounts failed: #### XXX - 6000|Business Validation Error: Another account is already using this number.
Troubleshooting - QuickBooks - Accounts failed: #### XXX - 6000|Business Validation Error: Another account is already using this number. Please use a different number.
This QuickBooks error occurs when a Vonigo COA account is being synced with QBO, but there is already an account that is using the account number.
Solution:
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If the account in QBO is meant to be the same as the one in Vonigo, change QBO or Vonigo so that the name and number match exactly.
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If the account in QBO is a completely different one, change the account number in QBO or in Vonigo to remove the conflict.
For further information and details regarding this error please refer to this link here.
QuickBooks Error 6000 Accounts Failed: Undeposited Funds
Troubleshooting - QuickBooks - 6000 - Accounts failed: Undeposited Funds - 6000|Business Validation Error: There can be only one account of detail type Undeposited Funds.
Troubleshooting - QuickBooks - 6000 - Accounts failed: Undeposited Funds - 6000|Business Validation Error: There can be only one account of detail type Undeposited Funds.
This QuickBooks error occurs when the Undeposited Funds account in QuickBooks Online has been renamed and is no longer called Undeposited Funds.
Solution: In QuickBooks Online Chart of Accounts, find the undeposited funds account and rename it back to Undeposited Funds.
For further information and details regarding this error please refer to this link Where is Undeposited Funds?
QuickBooks Dividing Date or Closing Date
QuickBooks - Dividing Date or Closing Date
“There was an error when saving a Invoice. QuickBooks error message: You may not create or edit a transaction dated on or before the dividing date.”
“QBO is rejecting the sync request because it is attempting to modify a transaction that occurred on or before the latest closing date.”
“The accounting period has closed and the account books cannot be updated through the QBO Services API. Please use the QBO website to make these changes.”
These QuickBooks errors indicate that:
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Accountant closed the books for the period
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No transactions that originated earlier than the dividing period can be pushed to the QB
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Integration cannot overwrite such restrictions
There are three possible solutions in resolving the errors:
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Remove dividing date in QB
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Remove Transactions earlier than dividing date from QB Queue (need to find out closing date from the client).
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Adjust dates of transactions (Date Invoice Issued, date Payment Received) to be later than company dividing date (need to find out closing date from the client).
QuickBooks Duplicate Document Number
QuickBooks - Duplicate Document Number
Duplicate Document Number Error : You must specify a different number. This number has already been used.
This QuickBooks error indicates that QuickBooks already has an invoice with the same Document Number. There are multiple scenarios for this error.
Scenario 1: The invoice was never synced but QB already had a different invoice with the same Doc Number (e.g., manually entered or from a different system).
Solution 1:
In this situation, there are two options:
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The client may choose to change the doc numbers of the old invoices in QB.
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Use an Invoice Prefix, refer to this link here.
Scenario 2: The invoice was already synced and is an active invoice in QB, but Vonigo’s stored QB internal ID is not correct.
Solution 2:
In this situation, there are three options:
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The client may choose to delete the invoice in QB. However, if they choose this option, they must change the Doc Number in QB before deleting it.
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Contact the Vonigo Customer Success Team to raise a JIRA ticket to mark the invoice as exported.
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Contact the Vonigo Customer Success Team to raise a JIRA ticket to update the stored internal ID (if possible).
Scenario 3: A deleted (or inactive) invoice in QB has the same doc number.
Solution 3:
In this situation, there are two options:
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The client may choose to
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Undelete the invoice in QB
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Change the Doc Number in QB,
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Delete the invoice again.
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Use a one-off invoice prefix to change the doc number in Vonigo for this specific invoice here.
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QuickBooks The account period has closed and the account books cannot be updated through the QBO Services API
Troubleshooting - QuickBooks - The account period has closed and the account books cannot be updated through the QBO Services API. Please use the QBO website to make these changes.
BadRequest. Details: The account period has closed and the account books cannot be updated through the QBO Services API. Please use the QBO website to make these changes.
This QuickBooks error indicates that the account period has closed and the account books cannot be updated through the QBO Services API, this should be updated through the QBO website.
Solution:
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If they do not want these transactions to be synced to QB, they can be marked as synchronized with the Do Not Export button.
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If they do want these older transactions in QB, they can turn off (temporarily) the Close the Books flag or adjust the closing date.
QuickBooks Error you can't use XXX because XXX already exists
Troubleshooting - QuickBooks - You can't use XXX because XXX already exists.
Troubleshooting - QuickBooks - You can't use XXX because XXX already exists. To make this change, you'll need to give XXX a new, unique name or go to the Products and Services list to give XXX a different name.
This QuickBooks Online Error occurs that XXX has a name conflict with a category or service item.
This can be Resolved by:
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In QBO, rename the category called XXX
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In QBO, rename the service called XXX
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In Vonigo, rename the service type called XXX
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In Vonigo, rename the service called XXX
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Click Setup > Click My Company drop-down list
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Click the Service Types
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Click on the Service Type that you want to rename
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Click on the Name type field > Rename
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Click Update to save and rename the Service Type
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Please refer to these links below:
QuickBooks Error An attempt was made to modify the account(s) for item Service List
Troubleshooting - QuickBooks - An attempt was made to modify the account(s) for Item Service list.
An attempt was made to modify the account(s) for ItemService list. This modification would affect the existing transactions of the company. If you are sure you really want to do this, please ask a user with Admin privileges to remove the password for the closing date (this setting is in the Accounting Company Preferences), then try again."
This QuickBooks error is accompanied by a service item being stuck in the queue. This error occurs when a service item in Vonigo has a different income account from the one already synced to QuickBooks. This can happen in one of the two ways:
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The Income account for a service item has been changed in Vonigo
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The Income account for a service item has been changed in QuickBooks
Solution:
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Change the income account in Vonigo to match QuickBooks,
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Change the income account in QuickBooks to match Vonigo, or
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Temporarily remove the closing (dividing) date in QuickBooks so that Vonigo can change the income account in QuickBooks to match the one in Vonigo.
Note: Both 2 and 3 will cause the transactions prior to the closing date to be moved from the previous income account to the new income account.
To change the income account in Vonigo, simply follow the steps below:
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Click Setup
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Click the Prices & Finance drop-down list
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Click Chart of Accounts
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Choose the INCOME account or add a new one to match
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QuickBooks Object Not Found: Something you're trying to use has been made inactive.
Troubleshooting - QuickBooks - Object Not Found: Something you're trying to use has been made inactive.
Troubleshooting - QuickBooks - Object Not Found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.
This QuickBooks error occurs when the transaction has been failed because a Customer, Vendor, or Employee needed by the transaction has been made inactive in QBO.
Note: Vonigo integration does not use vendors or employees.
Solution: You need to find out if any of the Customers or Suppliers has been made inactive.
To check Customers or Suppliers and make active, simply follow the steps below:
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Navigate to either Customers or Suppliers page > click the small Gear icon above the action column to Include Inactive.
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To make an item active, click Make Active from the action column.
To check Products and Services and make it active, simply follow the steps below:
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Navigate to Sales tab > Products and Services.
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Click the Funnel icon next to the search field to set Status to Inactive.
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To make an item active, click Make Active from the action column.
For further information and details regarding this problem, please refer to the link here.
QuickBooks - This transaction has been deposited
Troubleshooting - QuickBooks - This transaction has been deposited.
Troubleshooting - QuickBooks - This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first
This QuickBooks error occurs because the transaction has been failed due to there being a bank deposit linked to the transaction. In order to re-sync this transaction, the link to the deposit must be removed in QBO.
Solution:
To make corrections, you first need to remove it from the deposit temporarily:
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Select the Gear icon in the right corner.
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Under Your Company, choose Chart of Accounts.
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Find the deposit account, and in the Action column, click View register.
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Locate the deposit amount and whether it has a letter "R" in the Reconcile box.
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Go to the deposit, then Edit. This will give you the list of sales receipts and payments connected to the deposit.
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Remove the checkmark from the incorrect payment or sales receipt. This will remove the transactions from the deposit.
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Pick Save & Close, then Yes confirm your changes.
After that, you need to edit to redeposit the corrected amount
To edit the payment, once removed:
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Click on the deposit from the register, this will open the Deposit screen.
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Click the Name on the unchecked payment and it will take you to the Receive Payment or Sales Receipt screen where you can now make the correction.
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After you make the correction, click Save.
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Click Yes.
For more information and details regarding the error, please refer to this link:
QuickBooks Desktop Errors and Resolutions
QuickBooks The name "e;Fin Chg" of the list element is already in use
Troubleshooting - QuickBooks - The name "e;Fin Chg" of the list element is already in use
This QuickBooks Desktop issue shows that QuickBooks has already processed a non-service item called Fin Chg.
Three possible Solutions:
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Rename the existing item in QB to something other than Fin Chg,
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Change the type of the item called Fin Chg to Service, or
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Rename the item in Vonigo.
Note: For CSM, the offending service item name can be anything.
QuickBooks One or more of the stored QBO references is no longer valid
Troubleshooting - QuickBooks - One or more of the stored QBO references is no longer valid.
Troubleshooting - QuickBooks - One or more of the stored QBO references is no longer valid. Usually, this occurs when something is deleted or a name is changed within QBO.
This QuickBooks error occurs when the internal QuickBooks reference that we store in Vonigo has been changed. This can be caused by any number of reasons, but please check the following in order.
QBO: Location is set to Franchise and the franchise name has changed
If the Location is set to Franchise and the franchise name has been changed in Vonigo and the location has been changed in QBO, the above error result if the corresponding franchise label (please, refer to this link here) has not been updated to match what is in QBO.
QBO or QBD: Class is set to Franchise and the franchise name has changed
If the Classis is set to Franchise and the franchise name has been changed in Vonigo and the class has been changed in QB, the above error results if the corresponding franchise label (Please, refer to this link here) has not been updated to match what is in QB.
QuickBooks Stale Object Error
Troubleshooting - QuickBooks - Stale Object Error: You and [Name] were working on this at the same time
Troubleshooting - QuickBooks - Stale Object Error: You and [Name] were working on this at the same time. [Name] finished before you did, so your work was not saved.
This QuickBooks error occurs when two people work on the QuickBooks at the same time frame.
Solution: Re-export the transaction.
QuickBooks Custom transaction numbers required in QuickBooks
Troubleshooting - QuickBooks - Custom transaction numbers required in QuickBooks.
Troubleshooting - QuickBooks - Custom transaction numbers required in QuickBooks.
This QuickBooks error notice appears because Custom Transaction Numbers have not yet been enabled in QuickBooks.
Solution:
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Navigate to Settings
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Click Sales
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Sales from Content
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Check the Custom Transaction Number to enable
QuickBooks Tax setup mismatch errors(HST)
Troubleshooting - QuickBooks - Tax setup mismatch errors - Canada item-level taxation - HST
Tax setup mismatch: "HST ON > HST ON" (QBO) vs. "HST ON > HST" (Vonigo)
This QuickBooks error occurs when the tax setup is a mismatch. On the Vonigo (right-hand) side, the first code (HST ON) is the tax group, and the second code (HST) is the tax name.
Solution:
Under franchise taxes, verify that the tax group name is correct.
On this page, you can change the Group name and access the taxes comprising the tax group. If the name can not be edited, you need to first allow changes. Please, refer to this link here.
To change the tax name, click on edit and change the Tax name on the Edit Tax page. If the name can not be edited, you need to first allow changes. Please, refer to this link here.
QuickBooks Tax setup mismatch errors(TPS/TVQ)
Troubleshooting - QuickBooks - Tax setup mismatch errors - Canada item-level taxation - TPS/TVQ
Tax setup mismatch: "TPS/TVQ QC - 9,975 > TPS" (QBO) vs. "TPS/TVQ QC - 9,975 > TVQ 9,975" (Vonigo)This QuickBooks error occurs when the tax setup is a mismatch. On the Vonigo (right-hand) side, the first code (TPS/TVQ QC - 9,975) is the tax group, and the second code (TVQ 9,975) is the tax name.
Solution:
Under the Franchises taxes, verify that the tax group name is correct.
On this page, you can change the Group name and access the taxes comprising the tax group. If the name can not be edited, you need to first allow changes. Please, refer to this link here.
To change the tax name, click on edit and change the Tax name on the Edit Tax page. If the name can not be edited, you need to first allow changes. Please, refer to this link here.
If all the tax names match the QBO, Contact the Vonigo Customer Success Team to raise a Jira ticket for assistance.
QuickBooks Invalid Reference ID
Troubleshooting - QuickBooks - 2500 - BadRequest. Details: Invalid Reference Id: The account you are trying to use has been deleted.
2500 - BadRequest. Details: Invalid Reference Id: The account you are trying to use has been deleted
This QuickBooks error occurs when The transaction is already in QBO with an account that has been deleted in QBO.
Solution: Replace the deleted account, but in order to replace this deleted account in the transaction, the deleted account must be restored. After the transaction is synced successfully, the account can be deleted again in QBO.
Please refer to this link on how to restore the deleted account: How to edit, delete, and restore list elements
Troubleshooting - QuickBooks - Invalid Reference Id : Product/Service assigned to this transaction has been deleted.
12500 - BadRequest. Details: Invalid Reference Id : Product/Service assigned to this transaction has been deleted. Before you can modify this transaction, you must restore XXX (deleted).
This QuickBooks error occurs when The transaction is already in QBO with a service item(charge) that has been deleted in QBO.
Solution: Replace the service item(charge), but in order to replace this deleted service item(charge) in the transaction, the deleted service item(charge) must be restored. After the transaction is synced successfully, the service item(charge) can be deleted again in QBO.
Please refer to this link on how to restore the deleted service item(charge): How to edit, delete, and restore list elements
Troubleshooting - QuickBooks - Invalid Reference Id : Customer assigned to this transaction has been deleted.
12500 - BadRequest. Details: Invalid Reference Id : Customer assigned to this transaction has been deleted. Before you can modify this transaction, you must restore XXX (deleted).
This QuickBooks error occurs when The transaction is already in QBO with a customer that has been deleted in QBO.
Solution: Replace the customer, but in order to replace this deleted customer in the transaction, the deleted customer must be restored. After the transaction is synced successfully, the customer can be deleted again in QBO.
Please refer to this link on how to restore the deleted customer: How to edit, delete, and restore list elements
Troubleshooting - QuickBooks - 2500 - BadRequest. Details: Invalid Reference Id: The account assigned to this transaction has been deleted. Before you can modify this transaction, you must restore XXX (deleted)
12500 - BadRequest. Details: Invalid Reference Id : Account assigned to this transaction has been deleted. Before you can modify this transaction, you must restore XXX (deleted)
This QuickBooks error occurs when The transaction is already in QBO with an account that has been deleted in QBO.
Solution: Replace the account, but in order to replace this deleted account in the transaction, the deleted account must be restored. After the transaction is synced successfully, the account can be deleted again in QBO.
Please refer to this link on how to restore the deleted account: How to edit, delete, and restore list elements
QuickBooks Web Connector Errors and Resolutions
QuickBooks Web Method
QuickBooks - WebMethod: ConnectionError()
Troubleshooting - QuickBooks - WebMethod: connectionError() has been called by QBWebconnector A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open.
This QuickBooks error indicates that the saved location of the QuickBooks company file no longer points to the actual location of the company file.
Solution:
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In QuickBooks Integration Setup
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Download Integration File & Give Authorization,
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Clear out the saved path.
QuickBooks Web Connector Error
QuickBooks - Web Connector Error: QBWC1039
Troubleshooting - QuickBooks - Web Connector Error: QBWC1039 Unique Owner ID/File ID pair value required
This QuickBooks problem occurs while attempting to re-add Vonigo to the Web Connector, typically after upgrading QuickBooks and/or reinstalling the Web Connector.
Solution:
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In QuickBooks Integration
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Click on the Integration Setup
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Select the Additional Settings
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Reset QuickBooks Reference
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Perform QuickBooks Integration
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Click on the Integration Setup
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Under the QuickBooks Desktop Integration Steps do the step 4
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Download the Integration File & Give Authorization
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Alternate Solution if the problem persists:
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On the computer where QuickBooks and the QuickBooks Web Connector are located, open a browser and sign in to Vonigo.
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In Vonigo, go to Franchise
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QuickBooks Integration Setup and do the Step 4 Download Integration File & Give Authorization. Set Connection Details. Click the here link in part (a). This will download a QWC file. Note the filename and the file download location.
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Browse to the folder containing the downloaded QWC file. Open the file with Notepad and change the first number in the <OwnerID> value (e.g., if the first number is a 1, change it to a 2 or 3). Save the changes, ensuring that the filename extension is still QWC.
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Open QuickBooks, then double-click on the QWC file.
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The QuickBooks Web Connector will open.
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A notification Authorize New Web Service will pop out, click OK.
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If you see QuickBooks Application Certificate, look for “Do you want to allow this application to read and modify this company file?”. Click “Yes, whenever the QuickBooks Company file is open”
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Click Continue, then Done.
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On the right side of the web connector, you will need to enter a password. This is the password you used in part (d) of Step 4. Set Connection Details. When asked if you want to save your password, click Yes.
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To begin the web connector sync, check the box on the left side of the application and click the “Update Selected” button.