Work Order - On-time Arrival
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This feature is part of our Workforce Management add-on. The add-on includes:
- Upsell Tracking
- Rev & Tip Allocation
- WO On-time Arrival
- WO Completion
Contact our Customer Success Team at support@vonigo.com if you would like to activate the add-on.
This article provides an overview of how to set up the Work Order On-time Arrival feature.
In this article:
Overview
On-time Arrival is a feature that tracks and reports whether users arrive on-site on time. The definition of the on-time comes from the first clock-in event being compared to when the appointment is scheduled.
Note:
- The assumption that all users clocking in are set to use the local time of the business unit
- Note at this point, no notification due to the late arrival or any other alerts will be done
- Note that if no one clocked into the work order in question - this work order will be classified as not applicable to be clarified as either being early or late and will be marked as "not applicable)
Access the On-time Arrival Feature
To access the feature:
- Select a Work Order > You will be directed to the following interface:
- Mobile Interface:
Status Color
| Status | Description | Color |
| On-Time | Job arrived/completed on schedule | Green |
| Early | Job arrived/completed ahead of schedule | Yellow |
| Late | Job arrived/completed behind schedule |
Violet |
Feature Rules
- If the promise time is active, arrival time has to be within 5 minutes before the start of the appointment and no later than the end of the promise time window. (Note: Promise time window can be franchise-specific)
- If the promise time is not active, arrival time has to be 5 minutes before the start of the appointment and no later than 10 minutes after the appointment time
- If crews arrived on site earlier than the allowed time, that would be classified as early arrival
- If crews arrived on site later than the allowed time, that would be classified as a late arrival